Shipping Charges: Shipping Charges vary according to locations and is applicable on all orders. We offer free shipping on orders above the value of INR 1000.

These shipping charges applicable are not refundable in the case of return/ cancellation of the product or the order.

The shipping charges can be modified by Tranquil at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Every once in a while, Tranquil brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.

Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas, the products may take 5-7 days depending on the location.

Tranquil ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above; however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Tranquil is not liable. We would request its users to cooperate as Tranquil continuously tries to avoid such instances. Also, Tranquil reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.

Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.

Hidden Charges (Sales tax, Octroi, etc.): You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

International Locations: For international shipping, please contact us on  support@brago.com